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Frequently asked questions


  • Orders
  • Sizing
  • Returns
  • Payment methods
  • Shipping & handling

How long will it take to receive my order? 

All orders placed prior to 11am AEDT will be dispatched the same business day. However, during sale and promotional periods, there may be a slight delay in the dispatch of your order.

Please visit our Shipping & Handling page here for further information on shipping times.

How can I receive the first time subscriber discount code?

For all first time Posse customers, we do offer a 15% discount code, this will be sent via email once you have signed up to our newsletter. If you do not receive, please email info@theposse.com.au or reach out to us via live chat.

All orders placed using this code, are eligible for a refund. This code is not valid on sale items and cannot be used in conjunction with any other discount codes.

Will I have to pay duties and taxes?

International orders (outside Australia) may be subject to duties and taxes by your local customs office when your order arrives in the destination Country. These will be billed direct by DHL and they will contact you direct to arrange payment.

For an estimate of these charges, we recommend using a customs calculator or contacting your customs office

Clothing size conversion

 

 

XS/S

M/L

 

 

XXS

XS

S

M

L

XL

Australia

4

6

8

10

12

14

US

0

2

4

6

8

10

UK

4

6

8

10

12

14

France

32

34

36

38

40

42

Body Measurements Size Guide (cm)

 

 

XS/S

M/L

 

 

XXS

XS

S

M

L

XL

Bust

74

79

84

89

94

99

Waist

58

63

68

73

78

83

Hips

84

89

94

99

104

109

Body Measurement Size Guide (inches)

 

 

XS/S

M/L

 

 

XXS

XS

S

M

L

XL

Bust

29.1”

31.1”

33”

35”

37”

39”

Waist

22.8”

24.8”

26.7”

28.7”

30.7”

32.6”

Hips

33”

35”

37”

38.9”

40.9”

42.9”

How to measure

Bust – Measure around the fullest part of your bust, ensure measuring tape is flat across your back.

Waist – Measure the smallest part of your natural waist, the tape should naturally sit here, make sure its not too tight and that the tape is straight.

Hips – With your feet together, measure around the widest point of your hips and bottom, ensuring the measuring tape is straight.

Are returns free?

The cost of the return is the customers responsibility and you are able to use a carrier of your choice.

We do recommend using a trackable method, as we cannot be held liable for return orders lost in transit.

Can I exchange my order?

We do not facilitate exchanges so we suggest placing a new order with the new items you are interested in and returning the original items that weren't suitable.

Is my purchase eligible for a refund?

All full price orders returned within 14 days of receiving are eligible for a refund. See our return conditions here. 

I've received a faulty/wrong item, what can I do?

If you think you have received a faulty or the incorrect item, please contact info@theposse.com.au with images of the garment so our team can assess further.

If the item is on pre-order, when will payment be processed?

Payments for pre-ordered items are processed at the time of ordering. When you checkout, you will be required to provide a payment method and this will be processed immediately.

What payment methods do you accept?

We accept: VISA, MasterCard, American Express and PayPal.

Apple Pay and Google Pay are also available at checkout.

We offer Afterpay to our Australian customers, Laybuy for our Australian and N.Z based customers and Sezzle for our US customers.

The available payment methods will be shown at checkout.

When will my order be shipped?

Orders placed before 11am AEST on business days are dispatched the same day. Any orders placed after 11am, will be dispatched the following business day.

During peak times and sale periods, please allow up to 3 business days for your order to be dispatched.

What are the delivery time frames?

Our delivery times are listed on our website, please click here for further information.

I am shopping outside of Australia, what currency will my order be processed in?

If you are entering our website from outside of Australia, all prices will be displayed in USD. Once you reach our checkout page, the currency converts to AUD. Your order will be processed in Australian Dollars at the most current exchange rate.

I am an International customer, will I have to pay duties and taxes?

All International orders may be subject to duties and taxes. These charges are not included in your purchase price of the goods or shipping costs.

Posse is not liable for any duties and taxes which may be applied by customs at your delivery destination. For further information, we recommend contacting your local customs office.

Where do you ship Internationally?

We use DHL Express for all of our International orders.

We currently do not ship to: Afghanistan, Åland Islands, Algeria, Bouvet Island, Brazil, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Faroe Islands, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Guernsey, Heard & McDonald Islands, Iran, Iraq, Isle of Man, Jordan, Kuwait, Kyrgyzstan, Mayotte, Myanmar (Burma), Nauru, Netherlands Antilles, Norfolk Island, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, San Marino, South Georgia & South Sandwich Islands, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uzbekistan, Vietnam, Wallis & Futuna, Yemen

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