- Please fill out the returns form included in your parcel and send back to us at the stated address.
- The garment is in original condition, unworn, unwashed with all original tags attached.
- The original invoice is provided as proof of purchase
- Must be returned within 7 days of delivery.
- We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your POSSE garment to prolong the life of it.
- For hygiene reasons, we are unable to accept returns for earrings.
- Please note we do not offer refunds on Afterpay purchases. Please refer to the below 'Afterpay Purchases' section for more information.
INTERNATIONAL RETURNS NOTE
- You are required to contact us within 7 days of receiving to advise of your return.
- Please note your return may be sent back via a courier of your choice and this does not have to be express postage.
- We will allow a 14 business day window for your return to then be received.
EXCHANGE & CREDIT NOTES
- As above;
- We cannot offer exchanges to our International customers. We can however offer a credit note.
- Once we have received the item for exchange/return, please allow another 5 business days for your exchange to be processed and re-sent.
- Once your return has been received, you will receive an additional email with a new tracking number which you can then use to follow its journey back to you.
- Should the item you were after not be available, you will be notified via email and the necessary steps will be taken to issue you with a credit note or refund (if eligible).
- Customer's who have requested a credit note will be emailed a POSSE gift card to the value of the credit received, this will include a unique code for future purchases and is valid for 12 months from date of issue.
- Our company policy and systems do not support refunds with Afterpay purchases.
- All sales made through Afterpay are final.
- We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase.
- Any package being returned to us requesting a refund which has been purchased through Afterpay will automatically be issued a credit note.
- Afterpay is a separate entity, any queries in its regard must be emailed to them directly.
FLASH SALE & SALE ITEMS
- Please note we do not refund sale items, this includes flash sales where discount codes have been applied. We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase.
- Please allow up to 3 days for your order to be picked and packed.