Shipping & Returns Policies

SHIPPING RATES & CHARGES

NATIONAL 

  • For all Australian orders, customers are given the option of standard or express shipping at checkout. 

  • Standard Shipping - $8.50 AUD (1-5 business days) 

  • Express shipping - $12.00 AUD (1-2 business days)

INTERNATIONAL

  • All International orders are sent via DHL Express at a flat rate of $30.00 AUD. 

  • Depending on your location, International shipments arrive in approximately 2-5 business days from dispatch date.

INTERNATIONAL TAXES & DUTIES 

  • Please be aware that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. 

  • POSSE is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. 

  • POSSE are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it. 

  • For further information, we recommend contacting your local customs office.

REFUNDS & EXCHANGES

Here at POSSE we take great pride in our quality and each garment is hand made with love and care. We will only accept exchange or refund for full priced items where: 

    NATIONAL

    REFUNDS

    • Email us at returns@theposse.com.au with your order number, the item being returned and how you would like us to action. 

    • The garment is in original condition, unworn, unwashed with all original tags attached. 

    • The original invoice is provided as proof of purchase 

    • Must be returned within 7 days of delivery. 

    • Please note we do not offer refunds on Afterpay purchases. 

    • We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your POSSE garment to prolong the life of it. 

     

    EXCHANGE & CREDIT NOTES 

    • As above; 

    • All items to be exchanged need to be returned within 7 days of receiving your goods. Once we have received the item for exchange/return, please allow another 5 business days for your exchange to be processed and re-sent; 

    • You will need to cover the cost of shipping for exchanges in Australia. 

    • It is up to the customer to include a postage satchel of their choice inside the returns package, otherwise a credit note will be issued and the customer notified. 

    FLASH SALE 

    •  Please note we do not refund sale items, we are happy to issue a store credit  valid for 6 months or exchange within 7 days of purchase. This includes  flash sales. 

    •  Please allow up to 3 days for your order to be picked and packed.   

    AFTERPAY PURCAHSES 

    • We do not offer refunds on Afterpay purchases. 

    • We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase 

    • Afterpay is a separate entity, any queries in its regard must be emailed to them directly. 

    INTERNATIONAL 

    POSSE processes all orders in AUD. While the content of your cart is currently displayed in USD, you will checkout using AUD at the most current exchange rate.

    REFUNDS;

    • Email us at returns@theposse.com.au with your order number, the item being returned and how you would like us to action. 

    • The garment is in original condition, unworn, unwashed with all original tags attached.  

    • The original invoice is provided as proof of purchase 

    • You must notify us within 7 days of receiving the goods.   

    • We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your POSSE garment to prolong the life. 


    EXCHANGE & CREDIT NOTES;

    • As above; 

    • We do not offer exchange for International orders 

    • We will issue credit notes to the value of the goods purchased.

     

     

    LET'S MAKE IT OFFICIAL

    SAVE THE CHINESE WHISPERS AND BE THE FIRST TO KNOW ABOUT ALL THINGS POSSE TO RECEIVE 10% OFF YOUR FIRST ORDER.

    YOURS TRULY XX

    hey girl, tell us where you’re from...
    asia, europe, Usa & canada
    Australia & New zealand