FAQ

All orders placed prior to 11am AEDT will be dispatched the same business day. However, during sale and promotional periods, there may be a slight delay in the dispatch of your order.

Please visit our Shipping & Handling page here for further information on shipping times.

For all first time Posse customers, we do offer a 15% discount code, this will be sent via email once you have signed up to our newsletter. If you do not receive, please email info@theposse.com.au or reach out to us via live chat.

All orders placed using this code, are eligible for a refund. This code is not valid on sale items and cannot be used in conjunction with any other discount codes.

International orders (outside Australia) may be subject to duties and taxes by your local customs office when your order arrives in the destination Country. These will be billed direct by DHL and they will contact you direct to arrange payment.

For an estimate of these charges, we recommend using a customs calculator or contacting your customs office.

Visit our returns page for more information on the process of lodging for a return.

We do not facilitate exchanges so we suggest placing a new order with the new items you are interested in and returning the original items that weren't suitable.

All full price orders returned within 14 days of receiving are eligible for a refund. See our return conditions here.

If you think you have received a faulty or the incorrect item, please contact info@theposse.com.au with images of the garment so our team can assess further.

Sale items discounted less than 50% are eligible for a store credit only.

Sale items discounted further than 50% are final sale.

Our delivery times are listed on our website, please click here for further information.

We use DHL Express for all of our International orders.

We currently do not ship to: Afghanistan, Åland Islands, Algeria, Bouvet Island, Brazil, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Faroe Islands, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Guernsey, Heard & McDonald Islands, Iran, Iraq, Isle of Man, Jordan, Kuwait, Kyrgyzstan, Mayotte, Myanmar (Burma), Nauru, Netherlands Antilles, Norfolk Island, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, San Marino, South Georgia & South Sandwich Islands, South Sudan, Sudan, Svalbard & Jan Mayen, Syria, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uzbekistan, Vietnam, Wallis & Futuna, Yemen

We accept: VISA, MasterCard, American Express and PayPal.

Apple Pay and Google Pay are also available at checkout. 

We offer Afterpay to our Australian customers.

The available payment methods will be shown at checkout.

Orders placed on our Australian website are processed in AUD. If you are entering our website from outside of Australia and New Zealand, all prices will be displayed and processed in USD.