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    RETURNS & EXCHANGES

    Returns update: COVID-19

    Due to the current circumstances surrounding COVID-19, there will be a slight delay in processing International returns. All International parcels returned to our warehouse will be subject to a 5 day quarantine period. You will receive an email confirmation as soon as your return has been processed.

    Full priced items - eligible for a full refund or online store credit*

    Items purchased during a sale or promotion - all sale items are final sale, this includes items purchased during a promotional period.

    These pieces are not eligible for a return (refund or online store credit).

    We understand that shopping online can be difficult - so please note our customer service team are here to assist you should your items not work out.

    We currently do not offer exchanges. Instead, we encourage you to place a new order for your desired item and then return the original item for a refund (if eligible).

    For all returns enquiries, please visit our FAQ page or reach out via our live chat or email; returns@theposse.com.au.

    Returns -  terms & conditions

    • All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and will be returned back to the customer.
    • Swimwear must be returned in original condition with the hygiene sticker and tags still attached.
    • We are unable to accept returns on earrings due to hygiene reasons.
    • Returns are to be sent within 7 days of delivery.
    • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
    • POSSE cannot be held liable for the loss of garments being returned. We recommend sending your item/s back using a prepaid service that offers tracking.
    • We do not currently offer refunds on purchases made using Afterpay. These orders are eligible for an online store credit only.

    How to return

          If your return meets our conditions outlined above, please follow the below steps to lodge your return:

    1. Include your original tax invoice with the return details stated at the bottom, if you do not have this, please include your name, order number and reason for your return.
    2. Send your return to:
      Posse Returns
      Unit 7, 21 Orlando Road,
      Cromer, NSW, 2099
      Australia
    3. Your return can be sent via a shipping courier of your choice, and this method does not need to be express. As mentioned above, we do recommend choosing a trackable method.
    4. Once your return has been received at our Sydney warehouse, our returns team will process it within 24-48 hours. You will receive an email notification once your return has been processed.

    International returns

    • Please contact returns@theposse.com.au within 7 days of receiving your order to notify us of your return.
    • Your return can be sent via a courier of your choice and this method does not need to be express. We recommend using a service that is trackable. 
    • If the value of your order being returned exceeds $1,000 AUD, you will be charged import duties & taxes. This amount will be deducted from your refund.

    Afterpay purchases

    • Our current company policy and systems do not support refunds on purchases made using Afterpay.
    • All Afterpay orders are eligible for a store credit, which will be sent in the form of an online gift card, this is valid for 12 months.
    • If you have paid with Afterpay and request a refund, you will be automatically sent an online gift card to the value of the item returned.

    Faulty or incorrect items

          We sincerely apologise for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.

          In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact our customer care department as soon as possible via email:                                         info@theposse.com.au. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

    Sale items

          All sale items are final and cannot be returned unless deemed faulty.

          Please choose wisely - if you have any questions or concerns, please reach out to our customer service team via our live chat or on email: info@theposse.com.au. Our team           will happily assist you further.

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